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Store Policies

Discover Leadership Training Shipping and Return Policy

Shipping
Standard shipping on all orders will be FedEx Ground, UPS Ground or USPS. The costs for these shipping methods are calculated based on the total weight and destination postal code of the order. Total shipping costs will be calculated and displayed during the checkout process. To determine shipping costs before checking out, refer to the shipping calculator located on the shopping cart page.

The shipping services offered include:
• FedEx Ground
• UPS Ground
• USPS Priority Mail

Promises

Customer Satisfaction is Discover Leadership Training's top priority. All items are guaranteed to be free from defects. If a product is found to be defective, it will be replaced within 30 days. If replacement is unavailable, an exchange or store credit will be given.

Return Policy

All Items
All new or unused items may be returned for a full refund or exchange within 30 days of purchase. The original purchase receipt must be included with the return. Please follow the return instructions below.

Return Instructions
To return your order, please contact our Store Coordinator by e-mail at info@wayfo.com or 281-375-2035. Please note that all returns must be made within 30 days of receipt of your order.  All returns are subject to inspection. Due to the nature of Discover’s products, the return of used merchandise will not be permitted. Discover reserves the right to refuse any returns when writing or tape has been added to the item or its original packaging. All products are to be returned in an appropriate sized shipping box that is safely sealed and secured with sufficient packing material to ensure product safety. Ship the parcel via freight prepaid to: 

Discover Leadership Training
Attn: Returns Department
3878 Robichaux Road
Brookshire, TX 77423

 

An email notification will be sent once the order has been received by Discover. Upon successful processing of the return, a store credit will be sent to the customer minus any original shipping costs.

Carrier Changes
Discover Leadership Training reserves the right to change the shipping carrier selected for ground delivery service. In the event of a change, prior notification shall be provided.



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